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Returns & Exchanges

Extended Holiday Returns

  • We extend the holiday returns to allow orders of BRAND NEW items delivered from Oct 12th to be returnable through January 15th, 2027. Don't hesitate to gift your family and friends this holiday!
  • Outlet Items, Clearance, and other Final Sale items are not eligible for returns or exchanges.
  • Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange.
  • We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
  • The shipping fee is not refundable.

Return Policy

We want you to be completely satisfied with your ororo gear. If you need to make a return, please review our policy below:

  • You are expected to return the products to the specified warehouse in the corresponding country at your expense.
  • Condition: To be eligible, items must be brand new, unworn, and in their original packaging with all tags attached.
  • Inspection: We reserve the right to inspect all returns. Items not in their original condition may be rejected.
  • Non-Refundable Fees: Original shipping and handling fees are non-refundable.
  • Return Shipping: Customers are responsible for the cost of return shipping.

Exclusions: For hygiene and safety reasons, returns or exchanges are not available for chargers, socks, open-box items, or free gifts. All Final Sale and Outlet items are also ineligible for return or exchange.

How to Return

Step 1: Get in touch
Contact our support team at support@ororowear.com to initiate your return or exchange.

Step 2: Complete the RMA Form
We will provide you with a Return Merchandise Authorization (RMA) form.

Step 3: Pack & Ship
Print the RMA form and include it inside your return package. Please ensure the items are securely packed.

Step 4: Processing
Once your package is received and inspected at our distribution centre, we will process your refund or exchange promptly.Refunds will be issued to the original payment method within 14 days after we receive and inspect the returned Product.